About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s 

Role Purpose

We are looking to recruit a Branch Manager for Kalumbila Branch with strong leadership and sales experience who can drive growth. The ideal candidate will excel in team management, customer relations, marketing, risk management, and reporting, ensuring high levels of service and performance across the branch.

Responsibilities

• Assess local market conditions and identify current and prospective sales opportunities.
• Lead a productive environment that fosters team building, hard work and diligence.
• Maintain relationships with customers and stakeholders.
• Ability to Multitask and execute assigned tasks effectively.
• Marketing through identification of target markets. 
• Handles the cases of some customer complaints which have been escalated from the consultants.
• Send monthly reports to the main branch and give updates of the business status.
• Ensure risk is minimized by imploring risk management strategies.
• Ensure high levels of customer service and sales.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. 
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs of customers.
• Adhere to high ethical standards, and comply with all regulations/credit policy.
• Network to improve the presence and reputation of the branch and company.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Approve loans.
• Oversee people management at the branch level.
• Perform any other duties as assigned.

Required

• Diploma or Degree in Banking & Finance, Business Administration, or a relevant field
• Strong organizational skills
• Ability to work independently and as part of a team
• Leadership skills