About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

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Role Purpose 

The Collections Agent  is responsible for ensuring the collections department achieves its objectives by efficiently managing accounts in arrears, minimizing non-performing loans, and providing excellent service to clients. This role requires a proactive approach to identify effective solutions for past-due accounts that benefit both the borrower and the organization, while supporting overall financial performance and collections initiatives. 

Responsibilities 

• Maintain an efficient and effective collections process to achieve department goals.
• Execute timely direct debits and reconcile collection accounts accurately.
• Manage multiple tasks and priorities with strong organizational and time management skills.
• Apply analytical and problem-solving skills to develop strategic solutions for past-due accounts.
• Monitor collection trends and recommend improvements to increase recovery rates.
• Implement innovative solutions to enhance collections efficiency when necessary.

Requirements 

• Bachelor’s degree in Banking and Finance, Accountancy, Business Administration, or related field.
• Extensive experience with standard collections procedures.
• Excellent communication, interpersonal, and organizational skills.
• Ability to remain calm, patient, professional, and objective in challenging situations.
• Familiarity with the banking industry and commitment to high integrity.
• Experience in a financial institution in a similar role is an added advantage.
• Strong team player with the ability to interact effectively across all levels of personnel.